My number one goal is to help you complete the course. If you have any questions or concerns, please let me know and I am always willing to work with you to make sure that your learning needs are met. However, if you feel that you need to withdraw from the program, please refer to our Refund Policy.
Completing the payment processing means that you agree to our Terms and Conditions and Refund Policy.
The Refund Policy and Terms and Conditions are subject to change without notice.
TRIAL PLAN:
If you have signed up for a Trial Plan, Trial Plan fees are not refundable.
WEEKLY PLAN:
The first week fee for the Weekly Payment Plan is not refundable.
SINGLE COURSE:
If you sign up for one course only: You may receive a refund if you are unable to access the course within 24 hours of registration. You must notify me as soon as possible if you have problems logging in to the course. If you are able to access the course that you paid for, there is no refund.
PROGRAM PLANS
All programs are of limited time completion. Enrollment in a Program Plan allows you access for the time period specified in your program plan. Continuing beyond your program plan requires an Extension Fee and/or reinstatement fee.
Cancellation within 24 hours of registration:
If you purchase a Program Package, you may cancel your program within 24 hours and your fees will be refunded less $50.00. This is an earned fee for evaluating your qualifications, assigning your mentor/instructor, and processing your application and registration. If you have logged in during the 24 hours, there is an additional fee of $50.00 for access to the course.
Cancelation after 24 hours of registration:
If you cancel your Program Plan after 24 hours of registration, there is a $70.00 cancellation charge. In addition, you will be charged 15% of the Program Plan fee for every day that you have access to the course.
No refunds will be made after 1 week of starting any program.
MONTHLY ACCESS FEE: If you are unable to complete the program within your Program Plan, you may sign up for monthly access by paying the monthly access fee. This allows you continued access to your program without interruption.
CANCELLATION OF PAYMENTS:
If you cancel your subscription plan (2-payment, monthly, or other installment plans), your account will be deleted and you would no longer be able to access any of the lessons. If you would like to continue with the program, you would have to re-apply and pay the current fee at that time and start the program from the beginning. No records of your participation will be saved.
LEAVE OF ABSENCE (LOA):
You may request an LOA if you would not be able to log in for an extended period of time. Your account must be current and all fees that are due must be paid before you go on LOA. We must receive a request in writing within 5 days of your LOA date, and the specific dates of LOA. LOAs are for monthly periods or 30 days. When you are ready to log back in, you would request reinstatement and pay the current reinstatement fee at that time. Monthly access fees would not accrue during the LOA period. You would then complete any new requirements that were instituted during your absence.
TECHNICAL SUSPENSION:
We reserve the right to put accounts in Suspension if overdue fees are not paid within 14 days and we do not receive any communication from you. You will pay a reinstatement fee when you start back after Technical Suspension. You must pay the reinstatement fee and request to access the program. This may take up to 48 hours to process.
After 14 days of no payment and/or no communication from you, we may delete your account and you would have to re-apply to the program and pay the current fee at the time of enrollment. All previously paid fees will be foreited and you would to take the program from the beginning.
ACCOUNT SUSPENSION:
We may suspend your account if you have not logged in for at least 60 days and we have not received any communication from you. After account suspension, you would pay the Reinstatement Fee and complete any new requirements that were instituted during your absence. After 90 days of account suspension and no communication from you, we reserve the right to terminate your account. You would have to pay the current fee and start the program from the beginning if you would like to continue with the program.
SUBSTITUTION is allowed. You may allow somebody else to take your place in the program if you are unable to complete the program. You must request this service within 2 weeks of registration. The other person will have to apply and meet the requirements before they can take your place. They will have to take the course from the beginning. There is a $150.00 Processing Fee (nonrefundable) for this service. Please let me know if this is an option for you.
Thank you. Please let me know how I can help you in completing the program.
